Loading ...
00%
Contact info
-
Call:
+38 (068) 133-35-89
-
Write:
lumex.inbox@mail.com
Send request
Training
3-day program
- negotiation as a decision-making process
- the 4 phases of negotiation
- attitudes and behaviors in negotiation
- preparing for a negotiation – phase 1
- communication elements
- debate – phase 2
- transactional negotiation vs positional negotiation
- proposal – phase 3
- the arrangement – phase 4
- influencing in negotiation
- difficult negotiations
- power relations in negotiation
- common tricks and traps in negotiation
- cultural differences in negotiation
- negotiation in the team
3-day program
- mediation as a decision-making process
- negotiation as a tool
- sources and types of conflict
- conflict mechanisms
- power relations
- communication as a process
- constructive communication
- destructive communication
- difficult people
- ethics and morals
- the impartiality of the mediator
- listening in mediation
- building solutions
- reference systems
2-day program
- the communication process
- verbal and non-verbal communication
- effective communication
- feedback in communication
- argumentation vs. changing perception
- values and communication
- "problems" and reference systems
- active listening – how do you understand them
- the theory of ignorance – how do you help them understand
- emotional intelligence
- productive ways of intervention in communication
3-day program
- understanding the purpose of a presentation
- constituent elements of a presentation
- building a coherent message
- value systems
- valorization of communication channels
- principles of influence
- audience understanding
- communication with the audience
- posture and non-verbal communication
- methods of delivering a presentation
2 or 3 day program
- groups and teams
- "Teamfindery" diagram of how a team/organization functions
- group dynamics – group relationships
- formal and informal leaders
- the stages of forming an effective team
- work styles
- team work
- psychological games
- individual and group interests
- communication within the team
- behavioral patterns in teams
- elements of cohesion in teams
2-day program
- types of decision-making processes
- the influence of decisions on interpersonal relationships
- communication
- responsibilities and assuming them
- decisions based on interests
- value-based decisions
- attitudes towards risk
- joint decisions
- hierarchy vs. collaboration
- communication of decisions
- monitoring the implementation of decisions
- modification of decisions
- resistance to change
2-day program
- Conflict - types and conditions
- The results of the conflict
- Positive conflict
- Diagnosing the conflict
- 7 stages of social behavior in conflict
- 10 "laws" of interpreting communication in conflict
- Analysis of the interests of the parties involved
- Individual and group values
- Perceptions about life
- Attitudes and behaviors during conflict
- Analyzing the factors that hinder conflict resolution
- Negotiation as a method of conflict resolution
- Mediation as a method of conflict resolution
- Arbitration as a method of conflict resolution
2-day program
- about values
- behavioral values
- 7 levels of values awareness
- tradition vs. modernism
- ethics and morals
- behaviors, attitudes and principles
- the influence of values on interpersonal relationships
- values and communication
- personal or group values and evolution
- the quality of life